Privacy Policy

Effective March 2020

HostingServicesWA respects your privacy and is committed to its protection.

This privacy policy explains why and when we collect your personal information, and what use we make of that information. The policy also explains where and why your information may be disclosed to third parties, and the security measures used by HostingServicesWA to help protect your personal information. We are bound by the Australian Privacy Principals of the Privacy Act 1988(Cth) and as far as it applies to the data that we hold, we adhere to the General Data Protection Regulation (GDPR).

Why and when HostingServicesWA collects your information

HostingServicesWA collects the information you give us either online or by email, post, facsimile, face to face, over the phone or through our partners. In most cases, the personal information HostingServicesWA will collect from you is the personal information required in order to provide services to you, and also for ongoing management and support of those services. This information may include your full name, mailing address, phone number, email address, ABN, facsimile number and other relevant additional details. We may also collect your payment details such as your credit card number or bank account details.

If you are a domain name registrant, when you register or renew a domain name, we will collect data from you in order to satisfy the requirements of ICANN (the Internet Corporation for Assigned Names and Numbers), auDA (.au Domain Authority) or other gTLD (generic top level domain) or ccTLD (country code top level domain) policies. We only collect data that is obligatory. The collection of this data is required in order to ensure a coordinated, stable and secure operation of the Internet’s unique identifier system.

HostingServicesWA makes limited use of cookies and web storage on this website. A cookie is a small message given to your web browser (on the device you are using) by our web server in order to store information about user preferences. We also use cookies to track your interaction with our website, personalise your experience on our website and provide information on our product offerings through content networks across the internet (such as tailored advertising to you). HTML5 web storage is similar to a cookie, but allows enhanced functionality and capability of data storing and use when you utilise our website. You always have the option to disable cookies and/or HTML5 web storage by turning them off in your browser but you may find that this reduces the functionality of our website. Additionally, you can install a browser add-on and opt-out of tailored advertising programs.

How HostingServicesWA uses your information

We collect and use your personal information to deliver our services to you. This will include provision to you of sales and technical support, billing and credit control, renewal notices, maintenance notices, system changes and other functions relevant to your services with us.

As a domain name registrar, we are required by ICANN to make available certain personal information we collect from you when you apply to register any generic top level domain names (eg., com, net, org, biz, info and name) to the public on a publicly accessible database known as the WHOIS database. This obligation also applies to some of the country code top level domains including the .au domains.

The public policy behind this requirement is that the personal details of domain name licence holders should be freely available to all other users of the Internet. This public policy has been adopted by the domain name industry as a whole. The requirement means, however, that HostingServicesWA will not be able to control how members of the public may use the information made available on these publicly accessible databases.

On 17 May 2018, the ICANN Board adopted a Temporary Specification modifying the WHOIS specification. It defines requirements for processing personal data which is subject to the GDPR. That personal data will be redacted from the WHOIS query, however, we will still need to provide reasonable access to that personal data to third parties on the basis of legitimate interests.

In addition, ICANN has another mandatory requirement that all its accredited registrars make the WHOIS database of personal information for com, net and org available for bulk downloads by third parties who have entered into a bulk access agreement with HostingServicesWA.

We may use your information to measure your experiences of our services, improve existing services, develop new services, perform research and analysis associated with your services. We also use the information to provide you with special offers, promotions, newsletters or invitations to events. All our marketing communications will contain an unsubscribe function. You can use that function to opt-out of our marketing at any time.

We may monitor telephone conversations with you in order to facilitate staff training and to maintain our high levels of customer service. We will always inform you prior to any telephone conversation which is monitored in this way to obtain your prior approval.

Where you purchase a digital certificate through us, we are required by the provider of those certificates to collect personal information from you to pass back to that provider (other than your payment details, which we hold internally).

Disclosure of your information to third parties

We operate under a number of different subsidiaries. Your information may be shared within the internal company group but you can be confident that each member of the group has the same commitment to protect your personal information.

We may supply your personal information to third parties to perform services on our behalf, such as:

        If you are a domain name registrant, we will have to provide your data to the registry operator, or in respect of certain new gTLDs and ccTLDs, to the back-end Registrar. Under ICANN policy, we are also required to transfer your data to a data escrow agent. In response to ICANN contractual compliance requests, we may be required to provide your data to ICANN;

        Market research and distribution of marketing information to you (except where you have chosen to opt-out of receiving this information from us);

        The supply of web hosting, and other services;

        Call centre sales and support services (provider in the Philippines).

Our relationships with such third party service providers are governed by our contracts with them. Those service contracts contain privacy and confidentiality provisions which are consistent with the Australian Privacy Law obligations.

Accuracy / Access

If you’ve moved, changed phone numbers or email address, please let us know. We can’t help you if we can’t contact you. If you want to know what information we hold of yours, if you believe that we may hold other personal information about you which is inaccurate, if you wish to change or update any of the personal information you have provided, you can always ask us. Subject to our obligation to retain your personal information for the purposes of providing services to you, you may also contact us to request erasure of your personal data. You may access and update the personal information we provide to the registries in respect of your domain name licence at any time. Please email us to change any information if it is required.

If your data is subject to the GDPR and you have to contact our data protection officer, or if you have any complaint or query about our Privacy Policy, please email us at admin<AT>hostingserviceswa.com.au.

Security

The transfer of information across any media may involve a certain degree of risk, and the Internet is no different. However, helping you to keep your information secure is very important to HostingServicesWA.

At HostingServicesWA we treat your data with the utmost security and use a range of technologies and policies including firewalls and access controls and restrictions to ensure that your data is secured not only from access and visibility but also from unauthorised alteration or erasure.

You can also use simple precautions to help protect your security, such as protecting against the unauthorised use of your username or password or other authentication ID.

Retention of Data

We will only retain your personal data for as long as is necessary. We will need to retain your data for as long as you have an account with us and will keep your data while your account is active and for a reasonable period afterwards to ensure we are able to properly deal with any enquiries. We will also need to retain data in order to comply with our legal obligations such as compliance with tax laws.

Notifiable Data Breach

From 22 February 2018, a data breach that is likely to result in serious harm to individuals must be reported to those affected and also to the Office of the Australian Information Commissioner (OAIC). A data breach happens when personal information is accessed or released without authorisation, or is lost. Serious harm may include physical, financial, emotional, psychological or reputational harm. We have procedures in place to ensure that a data breach is properly identified, assessed, contained and reported if necessary.

Changes

HostingServicesWA may make changes to its privacy policy from time to time. You should check our privacy policy from time to time to see if we have made any changes to it.

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PRIVACY POLICY AND COOKIES FOR WEBSITE

www.hostingserviceswa.com.au

Effective Date: 01/03/2020

This privacy policy (hereinafter "Privacy Policy") deals with the protection of Your privacy while You use Our website which is hereinafter referred to as "the Product" and which is located at: www.hostingserviceswa.com.au

The Product is owned and operated by: HostingServicesWA (ACN 60 669 528 453)

We are committed to the protection of Your privacy while You use the Product.
This Privacy Policy only applies to the Product. The Product may contain links to other websites or applications, but if that is the case, the Privacy Policy does not apply to any of those linked websites or applications.
We gather certain information from users of the Product, so this Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.
By continuing to use the Product You acknowledge that You have had the chance to review and consider this Privacy Policy, and You acknowledge that You agree to it. This means that You also consent to the use of Your information and the method of disclosure as described in this Privacy Policy. If You do not understand the Privacy Policy or do not agree to it then please do not use the Product.

1. DEFINITIONS

"Company IP" includes, but is not limited to, the contents, layout, design, colours, appearance, graphics and imagery of the Website, Content and Materials as well as all copyrights, trademarks, trade secrets, patents and other intellectual property contained in the Product, Content and Materials.

"Content" means any content, writing, images, audiovisual content or other information published on the Product.

"Effective Date" means the date that this Privacy Policy comes into force.
"Items" means any and all of the Product, Services, Content and Materials collectively.
"Materials" means any materials, information or documentation that We may provide to You in connection with Your use of the Services or Product including documentation, data, information developed by Us or owned by Us, and other materials which may assist in Your use of the Services or Product.

"Parties" means both You (the user of the Product) and Us (the owner of the Product) collectively.
"Personal Information" means information that we obtain from You in connection with Your use of the Product.

"Privacy Policy" means this privacy policy.
"Product" means the website including all pages, all sub pages, all blogs, all forums, all other connected pages and all other connected internet content whatsoever, the home page or main page of which is located at: www.hostingserviceswa.com.au

"Services" means any or all services provided by or on the Product.

"Third Party Links" means links or references to websites other than the Website, to content other than the Content or to materials other than the Materials, none of which are controlled by Us.
"Third Party Service Provider" means a third party, separate from Us or Our company but which provides services that assist Us in serving You. This may include but is not restricted to web hosting, IT services, security services, payment processing, deliveries, customer service, order fulfilment or other services.
"Us", "We", "Our", "the Company" or "the Owner" refers to HostingServicesWA
"Us", "We", "Our", "the Company" or "the Owner" also includes any employees, affiliates, agents or other representatives of HostingServicesWA
"You" or "Your" refers to the user of the Website.
"Your Content" means any Content posted to or added to the Website, Content or Materials by You or by somebody authorised by You or doing so on Your behalf.

2. INTERPRETATION

a. In this Privacy Policy, unless the context otherwise requires, the following rules of interpretation shall apply:

 I. Words referring to one gender include every other gender.
                II. Words referring to a singular number include the plural, and words referring to a plural include the singular.
                III. Words referring to a person or persons include companies, firms, corporations, organisations and vice versa.
                IV. Headings and titles are included in this Privacy Policy for convenience only and shall not affect the interpretation of this Privacy Policy.
                V. Each Party must, at its own expense, take all reasonable steps and do all that is reasonably necessary to give full effect to this Privacy Policy and the events contemplated by it.
                VI. Any obligation on a Party not to do something includes an obligation not to allow that thing to be done.

3. TYPE OF INFORMATION AND HOW IT IS COLLECTED

a. When You use the Product, We may collect information from You through automatic tracking systems (such as information about your browsing preferences).
        b. In addition, We may collect information that You volunteer to Us (such as information that You provide during a sign up process or at other times while using the Product).

c. In order to access some specific features of the Product, You are required to provide some Personal Information. During this process, We collect some of Your Personal Information, in the             following manner:

I. We will not collect information that identifies You personally, except when You specifically volunteer that information to Us when using specific Product features. These specific Product features might include, but are not limited to:

A. making purchases

B. receiving notifications by text message or email about events and promotions

C. receiving general emails from Us

II. In addition to any Personal Information that You are required to provide in order to access these additional Product features, in some cases You may be required to provide more specific information. For example, in order to make purchases, You may need to provide credit card information, billing information and postal addresses.

4. COOKIES

a. Cookies are small files stored on Your computer or mobile device which collect information about Your browsing behaviour.
        b. Cookies do not access information which is stored on Your computer.

c. Cookies enable us to tailor our configurations to Your needs and preferences, in order to improve Your user experience.
        d. Most internet browsers accept cookies automatically, although You are able to change Your browser settings to control cookies, including whether or not You accept them, and how to remove them. You may also be able to set Your browser to advise You if You receive a cookie, or to block or delete cookies. However, if You do this, You may be prevented from taking full advantage of the Product.

5. HOW YOUR INFORMATION IS STORED

a. Please note that no systems involving the transmission of information via the internet, or the electronic storage of data, are completely secure. However, we take the protection and storage of Your Personal Information very seriously. We take all reasonable steps to protect Your Personal Information.

b. We use appropriate physical, digital, managerial and security systems to store Your Personal Information and to protect it against unauthorised access, destruction or disclosure. These systems include but are not limited to:

Only staff of HostingServicesWA shall have access to any and all information stored (if required).

6. THIRD PARTIES

a. We may provide some of Your Personal Information from time to time to Third Party Service Providers so that they can help us to serve You via the Product. In particular, We may use Third Party Service Providers to assist with information storage (such as cloud storage).
        b. We may use Third Party Service Providers to host the Product. If this occurs, that Third Party Service Provider is likely to have access to some of Your Personal Information.
        c. We may use Third Party Service Providers to fulfil orders in relation to the Product.

d. However, We only share Your Personal Information with a Third Party Service Provider if that provider agrees to Our privacy standards as set out in this Privacy Policy.
        e. Your Personal Information will not be sold or otherwise transferred to other third parties without Your approval.
        f. In some circumstances, We may share some or all of Your Personal Information with other third parties in accordance with the following policy:

If You are under 18, authorisation from a Parent or Guardian may be required to set up any services or hosting. If for any reason web hosting, or email services are compromised or used for content illegal by law, HostingServicesWA is not liable or held accountable for your services. You must ensure you do everything to comply with legal and professional requirements.

g. Notwithstanding the other provisions of this Privacy Policy, We may provide Your Personal Information to a third party or to third parties in order to protect the rights, property or safety, of Us, Our customers or third parties, or as otherwise required by law.

h. We will not knowingly share Your Personal Information with any third parties other than in accordance with this Privacy Policy.
        i. If Your Personal Information might be provided to a third party in a manner which is other than as explained in this Privacy Policy, You will be notified. You will also have the opportunity to request Us not to share that information.

7. RELATED ENTITIES

a. We may share Your Personal Information, including Personal Information that identifies You personally, with any of Our parent companies, subsidiary companies, affiliates or other trusted related entities.
        b. However, We only share Your Personal Information with a trusted related entity if that entity agrees to Our privacy standards as set out in this Privacy Policy.

8. COMBINING INFORMATION

a. We do not combine, link or aggregate any of Your Personal Information with other Personal Information of Yours which We are holding.

9. HOW YOUR INFORMATION IS USED

a. We use Your Personal Information to help us improve your experience with Our Product. We may use Your Personal Information for purposes including but not limited to:

I. order fulfilment.

II. providing customer service to You.

10. MERGER, RESTRUCTURE OR SALE OF OUR BUSINESS

a. Part or all of Our business may be merged, restructured or sold including but not limited to through an ordinary sale of business or of stock, a corporate reorganisation, a change in control, bankruptcy or insolvency proceedings.
        b. In the event that such a merger, restructure or sale occurs as described in the preceding sub-clause hereof, We may transfer Your Personal Information, including personally identifiable information, as part of that merger, restructure or sale.

11. EMAIL OPT IN/OUT

If You receive an email from Us in relation to the Product and would prefer not to receive such correspondence in the future, You may follow the instructions in the email to opt out of future correspondence. You may also contact Us, using the details at the bottom of this Privacy Policy, in order to opt out of future correspondence. We will make all reasonable efforts to promptly comply with Your requests. However, You may receive subsequent correspondence from Us while Your request is being handled.

12. ACCESSING, UPDATING AND CORRECTING YOUR PERSONAL INFORMATION

a. You have the right to request access to any of Your Personal Information which We are holding.
        b. You have the right to request that any of Your Personal Information which We are holding be updated or corrected.

c. In order to request access, an update or a correction to Your Personal Information, you may contact us using the details at the end of this Privacy Policy.

13. DISCLAIMER REGARDING SECURITY

By continuing to use the Product, You agree to the terms of this Privacy Policy. You acknowledge, agree and accept that no transmission of information or data via the internet is completely secure. You acknowledge, agree and accept that We do not guarantee or warrant the security of any information that You provide to Us, and that You transmit such information at Your own risk.

14. CHANGES TO THIS POLICY

a. We may make changes to this Privacy Policy at any time in Our sole discretion.
        b. If We make changes to this Privacy Policy, unless We obtain Your express consent to those changes, then such changes will only apply to any information that We obtain from You after the date that the changes take effect.
        c. If We make changes to this Privacy Policy, Your continued use of the Product after the date that the changes take effect confirms that You acknowledge, accept and agree to those changes.

15. COMPLAINTS

a. We take customer satisfaction very seriously. If You have a complaint in relation to Our handling of Your Personal Information, We will endeavour to handle it promptly and fairly. For Your information, an overview of Our complaints handling procedure is as follows:

I. Complaints are reviewed within 7 days. After that period, We may contact You to request further information. If We accept fault then We will propose a resolution. In any case, We aim to provide a response within 21 days.

II. If You have a complaint in relation to Our handling of Your Personal Information, You should use the following procedure to lodge Your complaint with Us:

Email Us at admin<AT>hostingserviceswa.com.au. Describe the nature of your complaint including any relevant dates, people involved, any consequences the have occurred, and what you believe should be done to rectify the issue. We will endeavour to do our best to look after you.

III. If You are not satisfied with Our response to Your complaint, You may refer your complaint to the relevant external dispute resolution organisation in Your area.

16. CONTACT US

You can contact Us about this Privacy Policy using the following details:

admin<AT>HostingServicesWA.com.au

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